My career in the financial and
training industries was a loosely woven cloth that came together most
unexpectedly. Previously, I worked for Amherst Associates, Inc.. It was a financial
consulting firm that specialized in using computer models to design insurance
reimbursement models for hospitals. After
that, I worked for Human Factors East. It was the hardest, most life-changing
career move I ever made. The company was dedicated to building leadership
skills at all levels within organizations. In particular, we focused on senior
management – C.E.O., C.F.O. levels whenever possible. I was responsible for
marketing and some training. A thimbleful of the draught we offered would be
that we were teaching people to look within themselves to find the answers they
needed for just about any situation. We made it fun, but it was still work. It
required being open to seeing familiar things in an entirely new way. There
were three-day, or intensive ten-day sessions. While very well-received in the
San Rafael, CA where the headquarters were based, it was a harder sell in
conservative New England. Ultimately,
the Eastern offices closed, but my life was forever changed.
With those two jobs to shore me up, I
felt that I was uniquely prepared to apply for my next job. I submitted an
application to work in a bank in Amherst, MA.
in September, 1983. There were no openings at the time. The Human Resources person interviewed me
briefly and said she would keep my résumé on file. I was shocked when, one week before
Christmas, I received a call from a woman in Human Resources in the Main Branch
of the Shawmut Bank in Springfield, MA..
It is about a thirty-minute ride.
My interview fell on December 23.
As luck had it, there was the first snow storm of the season. I was worried about where to park, I didn’t
have boots that went well with my good suit.
If I changed my suit, I would have had to change my handbag. I was grateful I had pulled my hair back in a
tight knot that was close to frizz and water resistant. The snow crystals melted as
I raced into the bank. It was a building designed during the Art Deco era. I
was a bit too self-absorbed to take it in, but at first glance, I appreciated that it was a splendid and regal
interior. I was ushered upstairs to a
small room. A human resource attendant left me there with a cup of water. I interviewed with a very conservatively
dressed, dry man whose intelligence radiated from his eyes. I was told this is
Mr. Burr, an Assistant V.P. of Marketing. He was quick with repartees and humor. We had a rapport. When the interview was
concluded, I thought that was it. But know, a man in a diminutive shape and a
powerhouse of energy nearly jumped into the room. He was older, clearly Mr. Burr’s boss, V.P.
of Retail . He pumped my hand and said,
“Ken Seyffer.” Which actually confused
me because that was not my name. It was
a funny glitch. I played with it,
“Ohhhh, no, my name is Dawn Evans, you must have me confused with Ken Seyffer.” There was a second where the whole thing fell
flat, then Mr. Seyffer’s head dropped back and with a barking laugh, he pulled out a
chair, indicated I should do the same, and we sat across from each other. We
talked for about half an hour about nothing to do with banking. Abruptly, he stood up and left the room. I
didn’t have a clue what to do. Was the
interview over? I waited. And waited. Just as I gathered my purse, brief case
and nerve to walk out, Mr. Seyffer returned with Mr. Burr. We sat down at the table
again. Mr. Seyffer asked me if I had any unanswered questions at that point.
When I denied any loose ends, he said, “It was truly a pleasure to meet you. I
am sure that, whatever you do, you will go far. And remember, when you make a
mistake in life – and you will – just look at is as a Character Building opportunity.” Handshake,
then gone. My heart sank. “Whatever do I
do now?” I thought. “That sure sounded kind of like a brush-off.”
I was left with Mr. Burr. Mr.
Burr said, “Don’t mind him, he is a bit tightly strung. Now, returning to the
business at hand. We would like to hire
you as Director of Training. You would come in at an Assistant Vice President
level. While the salary is not commensurate with what you were earning, you
will have more stability, good benefits and more vacation days here. There are
annual bonuses and cost of living increases.
You have room to go up in your pay grade, so there is every reason to
believe you will be back at your old salary within a year. We would expect you
to basically set up the department from the ground up. You will get a budget. As you prove yourself and the value of the department, that will increase. How does that
sound to you?”
“I
am thrilled. Exactly to whom would I
report?” Honestly, I was slightly intimidated by the Director of Retail. He was
charming, but he had street smarts. He was very sharp and a lot faster on the
uptake than I was. Mr. Burr was a bit conservative, but there was clearly more to him than he let on.
“You’ll
have to learn to put up with me. When do
you think you might be able to start? Would January 2, 1984 fit your schedule?”
I filled out my W-2 the same day. It
was a phenomenal Christmas present.
And,
thus, an eleven-year fulltime career (followed by an eighteen month part-time
stint) was launched on the morning of the first snowstorm in 1983.
This
entire memory clip was excavated from the archives of my mind unexpectedly this morning. I opened
an email from a friend and colleague named Gladys Diaz. In particular, two paragraphs appeared in her
blog that were uncommonly familiar to me.
http://www.heartsdesireintl.com/what-are-you-hopefully-anticipating/
Gladys
wrote a close version of the opening dialog I used in one of the training
programs I designed and delivered monthly THIRTY years ago – nearly to the day. Her words were not quite the same, but the content
was uncannily the same. Gladys was
probably ten at the time and had never heard of Shawmut Bank. Something like a shiver raced through me when
I read her post… please, take a minute and consider:
You are
100% responsible for creating both the life and love your heart desires.
The more you focus on what you want, without driving yourself crazy thinking
about how it must or should look and what needs to happen for it to come about,
the more likely you are to attract and draw those things into your life.”
I am left
wondering if we just keep repeating the same lessons with different teachers
until we finally catch on!
Thank you,
Doug Burr, Ken Seyffer and Gladys Diaz. I am still working on the Character
Building project.